General Manager

Wendy's is hiring for General Manager

The General Manager at Wendy's is responsible for leading and managing the overall operations of a Wendy's restaurant to ensure quality service, customer satisfaction, and profitability. This role requires strong leadership, organizational, and management skills to oversee staff, maintain operational standards, and achieve business objectives.

Key Responsibilities:

1. Leadership and Staff Management:

• Recruit, hire, train, and manage restaurant staff, including shift supervisors and crew members.
• Provide effective leadership and create a positive work environment to motivate and retain employees.
• Conduct regular performance evaluations and provide constructive feedback and coaching.

2. Operational Management:

• Ensure all restaurant operations comply with Wendy's policies, procedures, and standards.
• Monitor and maintain food quality, safety, and cleanliness standards.
• Manage inventory levels, ordering, and supplies to minimize waste and control costs.

3. Customer Service:

• Ensure exceptional customer service by resolving customer complaints and ensuring a high level of customer satisfaction.
• Monitor and respond to customer feedback to improve service and address issues promptly.

4. Financial Management:

• Oversee financial performance, including sales, profit margins, and cost control.
• Develop and implement strategies to increase sales and profitability.
• Prepare and manage the restaurant's budget and financial reports.

5. Marketing and Sales:

• Implement local marketing initiatives and promotions to attract and retain customers.
• Analyze sales trends and customer preferences to develop targeted marketing strategies.

6. Compliance and Safety:

• Ensure compliance with health, safety, and sanitation regulations.
• Conduct regular safety inspections and address any identified issues.
• Maintain a safe and secure environment for employees and customers.

Qualifications:

• Proven experience as a General Manager or in a similar managerial role in the food service industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage and motivate a diverse team.
• Excellent organizational and multitasking abilities.
• Strong financial acumen and experience in budget management.
• Ability to work in a fast-paced environment and handle pressure.
• Knowledge of health, safety, and sanitation regulations.

Education: High school diploma or equivalent; Bachelor's degree in business administration, hospitality management, or a related field is preferred.

Physical Requirements:

• Ability to stand, walk, and move around the restaurant for extended periods.
• Ability to lift and carry items up to 50 pounds.

Working Conditions: Availability to work flexible hours, including nights, weekends, and holidays, as needed.

Compensation:

• Competitive salary and performance-based bonuses.
• Benefits package including health insurance, retirement plans, and paid time off.