Retail Sales Assistant

Job Description:

The actual rate of pay per hour will meet or surpass the minimum wage required for the job location, including the potential for extra compensation like annual or quarterly bonuses, as well as premiums that may be calculated on an hourly basis given certain conditions. Premiums could be linked to factors such as the work schedule, location, season, or type of tasks assigned. Multiple premiums might be awarded if the relevant criteria are satisfied.

Supporting the Store Manager and Assistant Managers, the Retail Service Specialist plays a crucial role in various aspects of retail operations, including sales, customer service, store appearance, and day-to-day activities. They are also expected to lead shifts when needed.

Those who can speak and write in two languages are invited to apply for the position.

ESSENTIAL JOB FUNCTIONS

• Direct the store team in offering outstanding customer service to both retail and professional patrons.
• Manage the customer service levels in the retail showroom by supervising the team's implementation of various programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, among others
• Ensure that telephone calls are responded to as per company regulations.
• Timely processing of all orders made online for store pickup, as well as transfers between stores and additional items from distribution centers, is essential, and customers need to be informed upon the arrival of their shipments.
• Handle special requests and outside procurements with efficiency and adherence to proper protocol, utilizing the electronic outside purchase order ledger for streamlined management.
• See to it that the efficient and friendly processing of retail customer returns and exchanges is maintained, ensuring that refunds are accurately administered using the correct payment methods, and that returned merchandise is appropriately handled or positioned in the returns area.
• Before any products are removed from the store, ensure that the invoice includes all items, such as core charges and warranties.
• Ensure the successful transmission of Zipline communications and the proper delegation and execution of tasks related to Image Maker and merchandising duties.
• Confirm that team members are abiding by the designated work hours, getting managerial authorization for any schedule adjustments, and observing the prescribed timekeeping procedures when recording their hours worked.
• Carry out store opening and closing tasks including concluding day-end processes, confirming and safeguarding cash and deposits per company policy, arranging bank deposits as required, making sure night security lights are activated, locking up and securing the establishment, activating and deactivating security alarms, and inspecting, securing, and locking delivery vehicles parked in a designated secure area.
• Tasks beyond those specified may be assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Strong communication skills
• The RSS Certification is a testament to an individual's ability to secure it

Desired:

• Retail sales involvement, specifically within the realm of car parts, is a valuable asset
• Automotive systems and repair knowledge encompasses a deep understanding of how to diagnose, troubleshoot, and fix issues related to automobiles
• ASE Certification
• Fluency in various languages, particularly Spanish, is a valuable asset

O'Reilly Auto Parts has a well-documented reputation for growth and stability. The company emphasizes a culture of career success stories and prioritizes internal promotions, empowering individuals to advance within the organization.

Total Compensation Package:

• Competitive pay rates and earned vacation days
• Employer-Sponsored Stock Purchase Plan & 401k with Day One Contributions
• All employees are eligible for medical, dental, and vision insurance, with the option to include a Flexible Spending Account (FSA)
• Employee wellness programs within the team
• Programs offering help with tuition fees for educational purposes
• Chances for progression in one's career

At O'Reilly Auto Parts, employment decisions are based on qualifications and merit alone, with no prejudice towards race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any legally protected status.

Under the Americans with Disabilities Act and specific state or local ordinances, qualified persons with recognized disabilities might have a right to reasonable accommodation.