Retail Service Associate

Job Description:

The real hourly wage will be at or above the mandatory minimum wage in effect for the job location, with additional compensation like yearly, quarterly, or premiums that may vary on an hourly basis depending on specific circumstances. These supplementary payments such as premiums may be contingent on factors like the work schedule, facility type, seasonal requirements, or the nature of the tasks involved. Various premiums could be applicable if the specific criteria are met.

The Retail Service Specialist assists the Store Manager and Assistant Managers in sales, customer support, store maintenance, and operational areas. Additionally, they are required to manage shifts in the absence of the Assistant or Store Manager.

Candidates with bilingual skills are encouraged to put forward their applications.

ESSENTIAL JOB FUNCTIONS

• Lead and motivate store employees to excel in providing excellent customer service to retail and professional clients.
• Monitor and evaluate the execution of customer service programs by team members in the retail showroom, including Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, and similar initiatives
• Follow the prescribed company procedures when picking up the phone.
• Efficiently manage the fulfillment of online orders for pickup in-store, transfers between different locations, and additional items from distribution centers, ensuring that customers are promptly notified when their shipments are ready for pickup.
• Ensure the smooth handling of special orders and external purchases by following the correct procedures and utilizing the electronic ledger designed for outside purchase orders.
• Ensure that retail customer returns and exchanges are efficiently managed in a friendly manner, refunds are accurately processed with appropriate payment methods, and returned items are correctly organized or positioned in the designated returns location.
• Prior to the departure of any merchandise from the store, make certain that the invoice accounts for all items, including core fees and warranties.
• Confirm that Zipline messages are relayed accurately and that tasks concerning Image Maker and merchandising are assigned and accomplished as directed.
• Maintain oversight to guarantee that team members are following the scheduled work hours, receiving approval from a manager for any changes to their schedules, and complying with the timekeeping protocols outlined by the company.
• Fulfill all store opening and closing obligations, including executing end-of-day procedures, authenticating and securing cash and deposits following company guidelines, preparing bank deposits when necessary, ensuring proper operation of night security lights, locking doors and securing the building, arming and disarming security alarms, and checking, securing, and locking delivery vehicles parked in a secure designated space.
• Additional duties may be allocated as needed.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Strong communication skills
• Being able to gain certification in RSS signifies one's proficiency in obtaining it

Desired:

• Experience working in retail sales, particularly relating to automotive supplies, is beneficial
• Mastery of automotive systems and repair requires expertise in identifying problems within a vehicle's mechanical and electrical systems
• ASE Certification
• Proficient in multiple languages, with a special emphasis on being fluent in Spanish

O'Reilly Auto Parts has a track record of steady growth and stability in its operations. The company is renowned for its collection of successful career journeys and is dedicated to promoting from within, fostering the development of both individuals and the organization.

Total Compensation Package:

• Attractive wages and allocated paid time away from work
• Commencement of Stock Purchase Program & 401k with Immediate Employer Contributions
• An additional benefit of a Flexible Spending Account (FSA) can be included with the standard medical, dental, and vision insurance offerings
• Measures to enhance the health and welfare of team members
• Financial aid programs specifically tailored for covering tuition costs
• Options for professional growth and development

O'Reilly Auto Parts is committed to a hiring policy that ensures equal opportunities for all, regardless of race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other characteristic protected by law.

In accordance with the Americans with Disabilities Act and relevant state or local legislation, reasonable accommodations should be extended to qualified individuals with identified disabilities.