Retail Store Specialist

Job Description:

The effective hourly wage will match or exceed the mandatory minimum pay for the job site, with supplemental rewards such as annual, quarterly, or other bonuses that may be compensated per hour under specific conditions. Additional payments could be influenced by factors like the work schedule, facility type, seasonal variations, or the nature of the work undertaken. Different bonuses may be applicable if the specified criteria are met.

In the absence of the Assistant or Store Manager, the Retail Service Specialist will take on responsibilities related to sales, customer care, store aesthetics, and operational duties. They will also be responsible for managing shifts during this time.

We are looking for candidates who are proficient in two languages to submit their resumes.

ESSENTIAL JOB FUNCTIONS

• Guide and support store team members to ensure top-notch customer service is provided to all retail and professional customers.
• Oversee the customer service performance within the retail showroom, including how team members engage with and execute customer service programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, and others
• Answer incoming calls in line with the company's guidelines.
• It is crucial to handle the processing of online orders for store pickup, transfers between stores, and additional orders from distribution centers efficiently, and to communicate with customers promptly when their shipments are ready for collection.
• Efficiently process special orders and external purchases in compliance with established procedures, making use of the electronic ledger dedicated to outside purchase orders.
• Guarantee that the processing of retail customer refunds and exchanges is conducted effectively and warmly, ensuring that refunds are accurately provided with the right payment methods, and that returned products are correctly managed or prepared in the designated returns zone.
• It is essential to invoice all products, including core charges and warranties, before they are taken out of the store.
• It is essential to communicate Zipline notifications clearly and ensure that responsibilities regarding Image Maker and merchandising are allocated and fulfilled as required.
• Monitor team members to ensure they are complying with the official work timetable, obtaining management consent for any schedule modifications, and following the organization's guidelines for time tracking.
• Execute all duties associated with the commencement and conclusion of store operations, which involve conducting end-of-day procedures, authenticating and safeguarding funds and deposits in accordance with company regulations, preparing necessary bank deposits, affirming the functionality of night security lighting, locking all entrance points and securing the establishment, arming and disarming security alarm systems, and verifying, protecting, and locking delivery vehicles parked in a secure designated spot.
• Any other responsibilities as deemed necessary.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

• Strong communication skills
• Obtaining certification in RSS demonstrates one's competence in achieving it

Desired:

• Background in selling retail products, particularly in the auto parts industry, is preferred
• Proficiency in automotive systems and repair involves familiarity with the operation and upkeep of various vehicle components
• ASE Certification
• Ability to speak multiple languages, with a strong preference for being fluent in Spanish

O'Reilly Auto Parts is known for its established pattern of expansion and dependability. The company is recognized for its plethora of prosperous career narratives and its strong commitment to promoting from within, urging employees to advance their careers in tandem with the organization.

Total Compensation Package:

• Providing attractive compensation packages and compensated time off
• Immediate Employer Contributions to Stock Purchase Plan & 401k
• Optional Flexible Spending Account (FSA) can be added to the medical, dental, and vision insurance package
• Programs aimed at promoting the health and well-being of employees
• Assistance initiatives aimed at supporting the cost of educational tuition
• Prospects for career development

O'Reilly Auto Parts practices non-discriminatory hiring processes that do not consider race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

The Americans with Disabilities Act and various state or local statutes stipulate that reasonable accommodations must be offered to qualified individuals who have acknowledged disabilities.